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Returns & Replacements

Returns & Replacements

With our simple returns process, you can shop online worry-free.

If something doesn’t work out, you can send most items back within 30 days of delivery.
 

  • Start the return process within 30 days of receiving your item.
  • We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
  • Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
  • We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.  


You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on Lionext.com). For their return policy, please refer to the Seller’s individual policy, located on the product page by clicking on the Seller’s name. 

 

How to Return an Item

Log into My Account to fill out our return initiation form to receive your shipping label and return instructions. 


Defective Product and Returns Due to Our Error

If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
 

  • Sending you replacement parts or accessories
  • Replacing the product or
  • Issue a refund** 
  • And we’ll also cover the cost of any return shipping
  • If the product is not defective, return shipping fees will apply.

 

Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still be able to start a return after 30 days. Contact Customer Care if you need to return an item outside the 30 return time frame. We would be happy to see how we can help. 
 

 

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